Refund Policies

Web Hosting Refunds

Refund in First 30 Days

If you are not completely satisfied with our Web hosting services, and you notify Anemos Group in writing via either Fax (225-709-9445), or This e-mail address is being protected from spambots. You need JavaScript enabled to view it  within the first 30 days of your contract that you wish to cancel, you will be given a full refund of the contract amount, excluding setup fees and overages. If a refund is due, you will be notified by e-mail; it can take up to 30 days after cancellation of your contract to receive your refund. If you have not received your refund after 30 days, please send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
 

Setup fees are refundable ONLY for the following reasons:
     You cancelled the account order prior to activation
     Your desired domain name was not available 

This policy does not apply to any additional services such as, but not limited to, overages, disk space, e-mail accounts, domain name registration, and Web design services.

 Refund Policy for Renewals

Charges for the renewal of Web hosting contracts will be refunded if written notification (either via e-mail message or fax transmission) is received no later than the tenth day following the renewal date. This ten day grace period applies to all Anemos Groupv Web hosting plans. Note that refunds will not be granted if your written notification is received after the grace period.  There will be no exceptions to this policy. 

Your e-mail notification to us must be sent from the contact e-mail address that we have on file for your account. Likewise, if you fax your notification to us, your fax must be on letterhead.  This is to prevent the unwanted cancellation of your services by an unauthorized party.

Domain Registration (applies to Web hosting products only)
If domain name registration is associated with the account, upon the cancellation of the Web hosting product, the account will be downgraded to Domain Name Registration Only.

Domain name registration fees are not refundable

For more information about canceling Domain Name Registration Only, go to Non-renew a Domain Name.

Requests to Cancel After Renewal Date
You must notify Anemos Group before or within ten days of the Renewal Date on your contract if you wish to cancel an account. Anemos Group does not offer prorated refunds for cancellation requests submitted after ten days of the renewal date. For more information about canceling your account, go to How do I cancel my account?

No Transfer of Funds Between Accounts

Anemos Group does not transfer funds from one account to another for any reason.

Contact and Billing Information

It is your responsibility to keep valid contact and billing information on your account. Anemos Group will continue to send information regarding your account in accordance with the contact information you have provided in your Control Panel.

• For information about updating your contact information, go to How do I update my account contact information?
• For information about updating your billing information, go to How do I update the method of payment for my account?

Balance Due

Please be advised that the cancellation of an account does not release you from financial responsibility. If your account has a past due balance and you are not eligible for a refund, the Anemos Group Accounting department will continue collection efforts.

Web Design Refunds

All refunds pertaining to Web Design will be granted pursuant to the Web Design and Hosting Agreement.